Privacy Policy

1. Introduction

Leadova ("we", "our", "us") operates the Leadova AI Marketing Platform. This Privacy Policy explains how we collect, use, and protect your information when you use our service. By using Leadova, you agree to the practices described in this policy.

2. Information We Collect

• ·Account information: name, email address, company name
• ·Usage data: features used, pages visited, actions taken within the platform
• ·Contact data: the leads and contacts you import or create inside Leadova
• ·Payment information: processed securely by Stripe — we never store card numbers or CVVs
• ·Communications: support emails, feedback, and bug reports you send us

3. How We Use Your Information

• ·To provide, maintain, and improve the Leadova platform
• ·To send transactional emails (login alerts, billing receipts, account notifications)
• ·To analyze usage patterns and improve our AI models and product
• ·We NEVER sell your data to third parties
• ·We NEVER use your contact data to market to your customers on our behalf

4. Data Storage & Security

• ·All data encrypted at rest using AES-256 and in transit using TLS 1.3
• ·Hosted on secure, redundant cloud infrastructure with 99.9% uptime SLA
• ·SOC 2 Type II compliant practices and regular security audits
• ·Your data is isolated per tenant — other customers cannot access your data
• ·Your contact data is never used to train AI models for other customers

5. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

• ·Right to access: request a copy of all data we hold about you
• ·Right to correct: update any inaccurate personal data
• ·Right to delete: request permanent deletion of your account and all data
• ·Right to export: download all your data in CSV format at any time
• ·Right to withdraw consent: opt out of non-essential communications
• ·To exercise any of these rights, contact us at: privacy@leadoraa.com

6. Cookies

• ·Essential cookies: required for authentication, security, and core functionality — cannot be disabled
• ·Analytics cookies: help us understand how the platform is used (can be disabled in your browser)
• ·No advertising cookies, no cross-site tracking cookies

7. Third Party Services

We work with carefully vetted third-party services:

• ·Stripe: payment processing — governed by Stripe's Privacy Policy
• ·OpenAI: AI content generation — your prompts are not stored by OpenAI for model training
• ·Twilio: WhatsApp message delivery — governed by Twilio's Privacy Policy
• ·SendGrid: transactional email delivery
• ·All partners are contractually bound to GDPR-compliant data handling

8. Data Retention

• ·Active account data: retained while your account remains active
• ·Deleted accounts: all personal data permanently deleted within 30 days of account closure
• ·Billing records: retained for 7 years to comply with financial and tax regulations
• ·Log data: anonymized after 90 days

9. Children's Privacy

Leadova is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us at privacy@leadoraa.com and we will delete the account immediately.

10. Changes to This Policy

We will notify you by email at least 30 days before any material changes to this Privacy Policy take effect. Continued use of Leadova after the effective date constitutes acceptance of the updated policy.

11. Contact Us

• ·Email: privacy@leadoraa.com
• ·For urgent security concerns: security@leadoraa.com
• ·Address: [Your business address]